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24 Oct 2025

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A Comparably customer satisfaction survey in 2024 reported that 40% of customers were "very satisfied" with Turkish Airlines, while 20% were "very dissatisfied."
The airline has won multiple awards, including "Best Airline in Europe" and "World's Best Business Class Catering Service" from Skytrax. They also won the "APEX Best in Food & Beverage in Europe" in 2024, based on feedback from over a million passengers.

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Yelp gives Turkish Airlines an average rating of 2.4 out of 5 stars, indicating that most customers +1-(855)-(473)-(9012)are "generally dissatisfied."
A user review on Flight-report.com gives the airline a rating of 8.1 out of 10, describing the service as "exceptional."
A Comparably customer satisfaction survey in 2024 reported that 40% of customers were "very satisfied" with Turkish Airlines, while 20% were "very dissatisfied."
The airline has won multiple awards, including "Best Airline in Europe" and "World's Best Business Class Catering Service" from Skytrax. They also won the "APEX Best in Food & Beverage in Europe" in 2024, based on feedback from over a million passengers.

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Positive reviews often highlight the in-flight experience, especially in business class, as well as the modern Istanbul airport.

Crew and Service: Some passengers describe the in-flight crew as "kind, attentive, and always greeted passengers with a smile." One person shared a story of a crew that provided excellent care for their unaccompanied eight-year-old son, making his first solo flight a "joyful experience."
In-flight Amenities: Turkish Airlines is praised for its in-flight meals and service, with some reviews calling them the "best I've ever had on a plane." Other amenities, such as lie-flat seats, amenity kits, and access to the world-class Istanbul airport lounge, are also frequently mentioned as positive points.

Contact Information
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The Turkish Airlines 24/7 call center can be reached at the following number:

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Customer reviews and official ratings for Turkish Airlines' customer service are mixed, but often negative, especially when things go wrong with a flight. The airline has won numerous awards for its service, particularly for its business class and in-flight catering, yet many customer reviews describe problems with communication, issue resolution, and staff rudeness.
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Yelp gives Turkish Airlines +1-(855)-(473)-(9012).an average rating of 2.4 out of 5 stars, indicating that most customers are "generally dissatisfied."
A user review on Flight-report.com gives the airline a rating of 8.1 out of 10, describing the service as "exceptional."
A Comparably customer satisfaction survey in 2024 reported that 40% of customers were "very satisfied" with Turkish Airlines, while 20% were "very dissatisfied."
The airline has won multiple awards, including "Best Airline in Europe" and "World's Best Business Class Catering Service" from Skytrax. They also won the "APEX Best in Food & Beverage in Europe" in 2024, based on feedback from over a million passengers.

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