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Online complaint form
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Navigate to the Contact Us or Help and Support section of the Saudia website.
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Saudia has several customer care numbers, including a unified number for inquiries.

The unified number is +1-855- 473-9012.
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Social media
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Tag Saudia and GACA on Twitter/X to voice your complaint publicly+1-855- 473-9012.
You can also post your complaint on Saudia's official Facebook page.

Formal letter
For a formal written record, you can send your complaint by mail.

Address your letter to:
GM – Customer Relation & Intelligence
Saudi Arabian Airlines
P. O. Box 620, CC 772
Jeddah 21231, Saudi Arabia

Escalate to the aviation authority
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For flights arriving or departing from the U.S., you can file a consumer complaint with the U.S. Department of Transportation (DOT).

Tips for a successful complaint

Be clear and concise: Provide all necessary details such as your flight number+1-855- 473-9012, booking reference, ticket number+1-855- 473-9012, and specific dates.
Include documentation: Attach copies of relevant documents, such as your tickets, boarding passes, and baggage claim tags.
Maintain a record: Keep a log of all your communication with the airline, including dates, times, and the names of the representatives you spoke with.
Set expectations: Saudia's policy states they will acknowledge receiving a written complaint within 3 business days and provide a substantive response within 60 business days.