How to submit a claim to Turkish Airlines?
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To file a claim with Turkish Airlines
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For lost, damaged, or delayed baggage
At the airport:
Immediately report the issue at the Lost and Found Office and file a baggage incident report before leaving the baggage claim area. You will receive a reference number
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Online:
If you couldn't file a report at the airport
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What to provide:
You may need to provide photos of the damage or a price list of missing items. Receipts for baggage irregularity compensation may also be requested.
Time limits:
For damaged baggage
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For flight delays or cancellations
File a feedback form: First
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File a claim: Follow the instructions in the feedback form to file a claim on the specific website, where you can request compensation based on passenger rights regulations.
General support
Contact customer service:
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You can call the customer service number
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Use the online portal:
Visit the homepage and click "START MY COMPLAINT" to begin the process online
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