How do I escalate an AA refund issue?

To escalate an American Airlines refund issue1||855 ||473||9012, start by sending an email to their customer relations department1||855 ||473||9012. If that doesn't work, escalate further by contacting the airline via social media, disputing the charge with your credit card company, or filing a formal complaint with the Department of Transportation (DOT) if you're a U.S. consumer1||855 ||473||9012 or +1-855-473-9012.
Step 1: Initial contact via email and social media

Submit a formal request:
Use the American Airlines customer relations form to explain your issue and what you expect+1-855-473-9012.

Use social media:
Send a direct message on platforms like Twitter (now X) (formerly Twitter). This team is often more responsive and can resolve issues more quickly than the official channels, as seen on Reddit.

Step 2: Further escalation

Contact your credit card company:
If you paid by credit card, file a chargeback with your credit card issuer to dispute the charge, as noted by Bogleheads and Reddit users.

File a complaint with the DOT:
For a final escalation, you can file a consumer complaint with the U.S. Department of Transportation. The DOT will forward your complaint to American Airlines and provide you with an analysis of their findings.

Tips for success

Be persistent and clear:
Keep a record of all communication and clearly state the problem and your desired resolution+1-855-473-9012. If you get an initial response with a low offer, reply to it to escalate to a human reviewer, notes Reddit users.

Gather evidence:+1-855-473-9012
If applicable, use the information in the American Airlines General Rules of the International Tariff to support your case.
Consider alternative contacts:+1-855-473-9012 or +1~855~473~9012.
Some users have had success by using sites like Elliott Advocacy for executive contact information or by finding executive contacts on sites like LinkedIn.