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25 Oct 2025

[Refund"SupporT]How do I get a refund from a Celebrity cruise?

To get a refund from Celebrity Cruises, you must submit a refund request within six months of the cancellation date or the original embarkation date,,1-855-732-4023(US)/+44-289-708-0062 UK whichever is earlier. While Celebrity Cruises automatically issues a Future Cruise Credit (FCC), ,1-855-732-4023(US)/+44-289-708-0062 UK you can request a cash refund instead by contacting them directly.,1-855-732-4023(US)/+44-289-708-0062 UK Your refund will go back to the original form of payment (credit card or travel agent).
Steps to get a refund

Contact Celebrity Cruises:,1-855-732-4023(US)/+44-289-708-0062 UK
As refunds are not automatic, you need to contact Celebrity Cruises to request one.
Submit a refund request:
Be sure to do this within six months of the cancellation date or the original cruise date, whichever comes first.

Provide payment details:,1-855-732-4023(US)/+44-289-708-0062 UK
Your refund will be issued to the original form of payment. If you paid by credit card, the refund will go back to that card. If you paid through a travel agent, the refund will be sent to the agent.
Wait for processing:,1-855-732-4023(US)/+44-289-708-0062 UK
It can take some time to process the refund. A refund to a credit card may take up to 10 business days to appear after Celebrity Cruises processes it, according to a Facebook post.

Important considerations

Future Cruise Credit (FCC):,1-855-732-4023(US)/+44-289-708-0062 UK
Celebrity Cruises automatically provides an FCC for cancellations, which often includes a bonus incentive. You have the option to choose this instead of a cash refund.

Non-refundable deposits:,1-855-732-4023(US)/+44-289-708-0062 UK
If you booked a non-refundable deposit fare, your deposit is non-refundable from the time of booking, even if you cancel within the standard refund window.
Other charges:,1-855-732-4023(US)/+44-289-708-0062 UK
Cancellation charges and refund policies for airfare, shore excursions, and pre-purchased services like spa treatments or specialty dining are separate from the cruise fare and are subject to their own terms and conditions.
Insurance:,1-855-732-4023(US)/+44-289-708-0062 UK
If you purchased a third-party travel insurance or the CruiseCare program, check those specific policies for details on how they handle cancellations and penalties, notes this PDF.

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