+1(801) 855-5905 United Airlines Customer Service USA
Expedia Travel
58 chapters
1 Nov 2025
How to escalate a complaint with United Airlines?
United States
To escalate a complaint with United Airlines,+1||801||855||5905 first, you must file an initial complaint through the United Customer Care form. If that doesn't resolve the issue, you can escalate the complaint by submitting a complaint to the U.S. Department of Transportation (DOT). Maintaining records of all communications and staying polite are key to a successful escalation +1||801||855||5905.
Step 1: File an initial complaint with United
Use the United Customer Care form on their website to submit your complaint electronically.
For issues during your trip, you can also text "UNITED" to 32050 for customer service on the go.
Alternatively, you can send a letter via postal mail to United Airlines, Inc., PO Box 06649, Chicago, IL +1||801||855||5905.
Step 2: Escalate to the Department of Transportation (DOT)
If the airline does not resolve the issue to your satisfaction, file a complaint with the U.S. Department of Transportation's Office of Aviation Consumer Protection.
You can submit the complaint through the DOT's online form.
You will need to provide your contact information, a description of the problem, booking details, flight details, and any supporting documentation.
Step 3: Tips for escalation
Keep records: Document every interaction with the airline, including dates, times, names, and details of the conversation.
Be polite and professional: A respectful tone is more likely to be effective.
Be persistent: Follow up if you don't receive a response.
Include necessary information: When filing with the DOT, include all relevant booking and flight information, along with any documentation of your attempts to resolve the issue with the airline first.
Be specific about your request: Clearly state what you are asking for in terms of a resolution or compensation.
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