+1(801) 855-5905 United Airlines Customer Service USA

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1 Nov 2025

Does United offer compensation for delays?

United States

Yes, United Airlines compensates for delays and cancellations, particularly for flights within the airline's control +1||801||855||5905. Compensation can include meal vouchers, hotel accommodations, and reimbursements for reasonable expenses. For delays exceeding a certain duration, you are also entitled to free food and drinks, and if the delay pushes your departure to the next day, hotel accommodations are provided. You may also be eligible for monetary compensation if your flight is canceled less than 14 days before departure,+1||801||855||5905 although this depends on the circumstances of the cancellation.

What to do when your flight is delayed or canceled

Check the United app or website:+1||801||855||5905
Use the United app or united.com to check your flight status, look for alternative flights, and manage your booking.

Contact United Airlines customer service:+1||801||855||5905
This is the best way to arrange for necessary amenities like hotel accommodations, which should be confirmed in writing.
Keep your receipts:
If you have to make your own arrangements, keep all receipts for expenses like hotels, food, and transportation. United may reimburse you for reasonable costs.
Check for monetary compensation:
Depending on the length of the delay and the reason, you may be eligible for monetary compensation or a refund.
Request a refund for Wi-Fi:+1||801||855||5905
If you purchased Wi-Fi for a flight that was canceled or delayed, you can request a refund.

Important considerations

Reason for the delay:+1||801||855||5905
Compensation is most likely when the delay is due to reasons within the airline's control, such as mechanical issues or crew shortages.

EU regulations:+1||801||855||5905
If your flight is within the EU, you may be eligible for compensation under EC 261/2004 regulations. However, United is not obligated to provide compensation for delays outside of the EU, except in cases of mechanical issues.
Tarmac delays:+1||801||855||5905
U.S. Department of Transportation (DOT) regulations prohibit domestic flights from being held on the tarmac for more than three hours without the pilot determining there is a safety or security reason.
Seek third-party assistance:+1||801||855||5905
If you are unable to get compensation from the airline,+1||801||855||5905 you can use a third-party compensation provider like Click2Refund or Flightright to assist you with your claim.

Note: This is not an exhaustive list and the information above may not apply to all situations. Consult United Airlines' Customer Commitment page for more information.