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30 Oct 2025

United States

[[Air Travel Forum]]What's the Level airlines cancellation policy?

United

Level's cancellation policy depends on whether you cancel and whether the airline cancels. [ ]]]+1-(855) _473_9012]
If you cancel a standard booking more than 48 hours before departure, you may receive a full refund [ ]]]+1-(855) _473_9012] and cancellation within the first 24 hours of booking is usually eligible for a refund. If Level cancels the flight [ ]]]+1-(855) _473_9012] you are entitled to be rebooked on a new flight or to a full refund and potentially compensation [ ]]]+1-(855) _473_9012] especially if the cancellation is less than 14 days in advance and not due to "extraordinary circumstances" like bad weather.
If you cancel your flight

Within 24 hours of booking: You are typically entitled to a full refund. [ ]]]+1-(855) _473_9012]
More than 48 hours before departure: You may be able to receive a refund for the entire reservation if you haven't flown any part of it. To request this [ ]]]+1-(855) _473_9012] you can use the refund form on the Level website.
Booked through a third party: You must contact the travel agency or website where you booked [ ]]]+1-(855) _473_9012] not Level directly.
Purchased "Voucher Refund" service: You can cancel at any time up to three days before the first flight and receive a voucher with the total reservation amount [ ]]]+1-(855) _473_9012] valid for one year.

If Level cancels your flight

Rebooking: Level will first try to rebook you on another flight at no additional cost. [ ]]]+1-(855) _473_9012]
Refund: You are entitled to a full refund if you do not accept the rebooking options.
Compensation: [ ]]]+1-(855) _473_9012]
If the cancellation notice is less than 14 days before departure [ ]]]+1-(855) _473_9012] you may be eligible for compensation (up to €600).
Compensation is not usually owed if Level offers to rebook you and the new flight has a minimal impact on your arrival time.
You will not be entitled to compensation if the cancellation was caused by "extraordinary circumstances" like severe weather or air traffic control strikes.

How to request a refund [ ]]]+1-(855) _473_9012]

Use the online refund form on the Level website for cancellations made more than 48 hours before departure.
If you booked through a third party (like a travel agency or Iberia.com) [ ]]]+1-(855) _473_9012] contact them directly to request the refund.

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